Shipping & Returns Policy
SHIPPING POLICY
Orders received by 3:00 p.m. (PST), Monday-Friday, will ship the following business day in most cases. Anything received after 3:00 p.m. we will try to ship out the next day when possible, if not it will leave in two business days. We are not liable for delays in shipping caused by external factors. (I.e. weather conditions, natural disasters, order issues.)
Free standard ground shipping applies to all purchases that total $150 or more, after any promotions or discounts have been applied. Ground shipping usually arrives in 4-6 business days but may take longer depending on your location. Offer is not valid for international deliveries. Expedited shipping options are available at regular shipping rates.
We will send you tracking information for your purchase via email once your order has been shipped. For security reasons, we do not currently ship to P.O. boxes.
***For consumer protection, all orders are subject for verification. This may cause a slight delay in processing your order. We reserve the right to have a credit card form filled out for all orders above $500, NO EXCEPTIONS.
RETURNS & EXCHANGES POLICY
For all returns and exchanges, please email info@exclusivegame.com
Returns are processed within 3 business days of receipt. Please allow an additional 5 to 7 business days for the credit to post to your original form of payment. Credit will be issued for the original purchase amount, excluding any shipping fees.
Please use a form of shipment that includes full tracking information to confirm receipt of your return. We are not responsible for missing or lost packages and will not process refunds for merchandise that we do not received.
Exchanges will only be issued for items that are defective or shipped incorrectly on a case by case basis. If you would like a different size or color, please return your unwanted item for a refund and place a new order for faster processing.
Items must be unworn, unwashed, undamaged and unused with all original tags attached.